Privacy & Trust

Privacy Policy

Name: Smrithi's
Address: 619 - B, VKK Menon Rd, Coimbatore, Tamil Nadu, 641044, IN
Telephone: +91 93632 25467
Price range: ₹₹

Effective: October 2026Last Updated: October 2026

01.Introduction

Smrithi's ("we", "our", or "us") values your trust and is committed to respecting the privacy of our visitors and patrons. This Privacy Policy describes how we handle personal information responsibly when you visit our website, submit consultation and appointment requests, or interact with our client care team.

02.Information We Collect

We only collect personal information that you voluntarily choose to share with us in connection with our tailoring services, consultations, and customer care. This information may include:

Form Submissions: Name, phone number, email address, preferred appointment date and time, and service selections provided via our appointment booking or enquiry forms.
Direct Communications: Contact details, messages, or reference images shared when contacting our atelier through WhatsApp, telephone, or email.
Bespoke Requirements: Design preferences, bespoke embroidery specifications, garment requirements, or tailored notes voluntarily provided to assist our artisans in planning your outfit.

03.How We Use Information

The information you provide is used solely to deliver an attentive, personalized boutique experience. Specifically, we use your information to:

Respond promptly to your questions, service enquiries, and pricing requests.
Discuss outfit designs, custom stitching details, fabric recommendations, and embroidery motifs.
Coordinate, confirm, schedule, or reschedule studio consultation and fitting appointments.
Communicate order updates, fitting milestones, or completion notices related to your commissions.
Operate, maintain, and enhance the website and overall customer experience.

04.WhatsApp, Email, and Third-Party Services

For convenience and direct conversation, our website provides links to initiate messaging via WhatsApp, telephone, or email. When you communicate with us through these external channels, your interactions are processed by those third-party platforms (such as Meta/WhatsApp or your email service provider) in accordance with their respective terms and privacy policies.

We recommend reviewing the privacy notices of WhatsApp and your email provider to understand how they safeguard and handle your data on their networks.

05.Data Sharing

We respect your personal privacy. We do not sell, rent, lease, or trade your personal information to third parties for marketing or advertising purposes.

Information may only be shared with trusted technical service providers (such as website hosting and database infrastructure partners) strictly to the extent required to keep our website operational and process your consultation requests, or if required by law or competent legal authorities.

06.Data Security

We implement reasonable administrative, organizational, and technical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. However, please be aware that no electronic transmission or digital storage method over the internet can be guaranteed as completely invulnerable, and we cannot promise absolute security.

07.Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including addressing your enquiries, managing appointment histories, fulfilling custom tailoring commissions, or complying with applicable legal, accounting, or reporting obligations.

08.User Requests and Privacy Questions

You have the right to inquire about the personal information we maintain regarding your requests. If you would like to review, update, correct, or request the deletion of your personal details, please reach out to our client care team. We will review and address your request in good faith and in accordance with applicable legal requirements.

09.Children's Privacy

While Smrithi's crafts custom children's ethnic wear, our digital website and appointment request forms are intended for use by adults, parents, and legal guardians. We do not knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or legal guardian.

10.Policy Updates

We may periodically update this Privacy Policy to reflect enhancements in our atelier services, operational practices, or legal requirements. When updates occur, the "Last Updated" date at the top of this page will be revised accordingly. We encourage visitors to review this policy periodically.